Privacy Policy

1. Introduction

cc999 ("we", "our", "us") operates the website https://cc999.cam, providing online casino games, cricket betting, live dealer tables, slots, and crash games to players in Bangladesh. We are fully committed to protecting the privacy and security of all personal information shared with us when you use our platform.

This Privacy Policy explains in clear, plain English what data we collect from you, why we collect it, how we use and store it, and what rights you have over that data. By accessing or using the cc999 platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue your use of the platform.

2. Information We Collect

cc999 collects information in two main categories: information you provide to us directly, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and contact details (email address, phone number) provided during account registration.
• Residential address in Bangladesh (city, district), required for KYC and account verification purposes.
• Government-issued identification documents submitted during identity verification (National ID, passport, or driving licence).
• Payment-related information such as your bKash number, Nagad number, Rocket account, or bank details needed to process deposits and withdrawals.
• Communications you send to cc999 support, including chat transcripts, email correspondence, and feedback submissions.

Information Collected Automatically

• Device information including IP address, device type, operating system, browser type, and version.
• Usage data such as pages visited, games played, time spent on each section, betting history, and click-path analytics.
• Session identifiers, login timestamps, and location data (country and city level) derived from your IP address.
• Cookie and tracking technology data as described in Section 6 of this policy.

3. How We Use Your Information

cc999 uses the information we collect strictly for the following purposes. We do not use your data for any purpose beyond what is listed here without first obtaining your explicit consent.

• To create and manage your cc999 account, verify your identity, and ensure account security.
• To process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and to facilitate withdrawals to your local Bangladesh bank account.
• To deliver personalised game recommendations, relevant promotions, bonuses, and platform updates tailored to your activity on cc999.
• To provide customer support, respond to your enquiries, and resolve any disputes or technical issues you may encounter.
• To comply with anti-money laundering (AML) obligations, responsible gaming requirements, and any applicable legal or regulatory requirements.
• To analyse platform performance, detect fraudulent behaviour, and improve the overall cc999 user experience for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

4. Payment Data and Financial Information

cc999 uses trusted third-party payment processors to handle all financial transactions. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the payment data is handled directly by the respective payment service provider under their own privacy standards.

We retain transaction records (amounts, dates, transaction references) in our internal systems solely for the purposes of account reconciliation, dispute resolution, and compliance with financial reporting requirements. We do not store full card numbers or mobile banking PINs on our servers.

5. Sharing Your Information

cc999 does not sell, rent, or trade your personal information with any third party. We may, however, share strictly necessary information with the following categories of trusted partners:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals.
• Identity verification and KYC service providers who assist us in confirming your age (21+ requirement) and identity as required for responsible gaming compliance.
• Technology and hosting partners who maintain our servers and platform infrastructure under strict data-processing agreements that prohibit any independent use of your data.
• Law enforcement or regulatory authorities when we are legally required to do so, for example in response to a valid court order or government investigation.

In all cases, our data-sharing arrangements are governed by written contracts that require third parties to protect your information and prohibit its use for any purpose other than the specific service they are providing to us.

6. Cookies and Tracking Technologies

cc999 uses cookies and similar tracking technologies to improve your experience on our platform, remember your preferences, and analyse how our pages are used. A cookie is a small text file stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Analytics cookies: Help us understand which games and sections of cc999 are most popular, and how players from Dhaka, Chittagong, and Rajshahi navigate the platform.
• Preference cookies: Remember your language, display settings, and other personal preferences so you do not need to reconfigure them each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the cc999 platform.

7. Data Retention

cc999 retains your personal information for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to comply with legal, financial, and regulatory obligations. The specific retention periods depend on the type of data involved.

If you close your cc999 account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by applicable law (for example, financial transaction records may be kept for a legally mandated period). You may contact our support team to request data deletion at any time.

8. Your Rights Over Your Data

As a user of the cc999 platform, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, contact our support team using the details in Section 10.

• Right of Access: You may request a copy of all personal information we hold about you at any time.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations, by closing your account and contacting support.
• Right to Object: You may object to our use of your data for direct marketing or personalised promotions at any time by updating your account preferences or contacting support.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service.

We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect your account security.

9. Security Measures

cc999 takes the security of your personal information seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction.

Our security measures include 256-bit SSL encryption for all data in transit, firewalled and access-controlled servers, regular security audits, and strict internal data access policies that limit who within cc999 can view your personal information.

10. Children's Privacy

cc999 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from anyone under the age of 21. If you are under 21, you must not create an account or use any service offered by cc999.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that information from our systems. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

11. Third-Party Links

The cc999 platform may occasionally reference or display content related to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and terms of service. cc999 is not responsible for the privacy practices of any third-party game studio or payment partner. We encourage you to review the privacy policies of any third-party service you interact with directly.

12. Changes to This Privacy Policy

cc999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the cc999 platform after any changes to this Privacy Policy are posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data cc999 holds about you, our support team is available 24/7 to assist you.

We are committed to resolving all privacy-related enquiries promptly and transparently. Whether you are writing from Dhaka, Khulna, Sylhet, Cox's Bazar, or anywhere else in Bangladesh, we are here to help.